Frequently Asked Questions

VFW Store
Questions related to the VFW Store
 
How do I track my order?
  • Customers placing online orders will automatically receive an email with tracking when the stock portion of their order ships. Drop ship or custom orders shipping from our vendors are not updated with tracking at this time. If you placed an order by phone/mail/fax, please call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387) to see if tracking may be available from our warehouse or vendors.
How do I see my order history?
  • Online order history can be found by logging into your Store account and clicking “WELCOME (your name)” near the top. Go to ACCOUNT LINKS to see your online order history. This history does not include orders placed by phone, mail or fax which are handled directly by the Member Service Center advisors.
How much is shipping?
  • For most items, shipping charges are based on the dollar amount of your purchase. Click here for shipping rates. Additional charges may apply for expedited orders, oversized items such as commercial flag poles and orders shipping outside the 48 contiguous states. When in doubt, please call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387).
How can I get my order rushed?
  • Call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387) to find out if the items you are interested can be expedited at an additional cost. Depending on product availability, location and vendor/shipper schedule, your order may not be eligible for expedited delivery.
How do I redeem a promo code?
  • There are several ways to redeem a promo code:
    1. Online: go to your shopping cart, enter the code in the box marked “promo code.” The discount will be applied
    2. Phone: call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387) to place an order. Please tell the representative your promo code
    3. Mail/Fax: send in an order with your promo code.
    How do I update my account?
    • Log into your VFW Store account, make changes to your personal information and save the changes.
    How do I redeem my store credit?
    • Store credits cannot be redeemed on our website at this time. Please call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387) to use the credit on a new order or mail/fax your credit slip with your order.
    How do I redeem a gift certificate?
    • Gift certificates cannot be redeemed on our website at this time. Simply return your original gift certificate with your next order.
    How do I buy a gift certificate?
    • Gift certificates may be purchased in any denomination by calling the Member Service Center at 1.833.VFW.VETS (1.833.839.8387).
    Do you charge sales tax?
    • Purchases through our website, National Headquarters or sponsored events may require Missouri Sales Tax. Orders shipping to a Missouri address require sales tax. Contact the Member Service Center at 1.833.VFW.VETS (1.833.837.8387) for more information.
    How do I get a catalog?
    • Call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387) to request a free copy.
    How do I get an order form?
    Why does it take so long for my cap to arrive?
    • Caps are made-to-order and personalized with your information. They are not made in advance due to size, style, piping, state and title variations, etc. During the months April thru July, expected wait times may be 8-10 weeks due to increased demand.
    How do I order a blazer?
    • VFW Blazers can be ordered in two ways:
      1. Call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387)
      2. Mail your order to: VFW Store, 406 W. 34th Street, Kansas City, MO 64111
    How do I order an official banner?
    • Banners can be ordered in two ways:
      1. Call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387)
      2. Mail your order with documentation for the banner
    I’m looking for an item that’s in your catalog-why can’t I find it online?
    • There may be several reasons:
      1. Products may be in limited quantities or discontinued
      2. Products may be temporarily or permanently out-of-stock
      3. Out-of-date products may be removed from the website at any time; Call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387) for the latest information on product availability.
    How do I get a refund or exchange an item?
    • Not all items are eligible for return or exchange. Authorization is required before returning any merchandise. Please call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387).
    How long do I have to notify the VFW Store regarding missing or damaged merchandise?
    • All claims of missing/damaged/incorrect products must be filed within 60 days from the date of the invoice. Please call the Member Service Center at 1.833.VFW.VETS (1.833.839.8387) to report missing or damaged merchandise.
    How do I get permission to use the emblems on products I want to buy elsewhere?
    • Maybe our custom consultant can help. We offer products beyond what you see online or in the catalog. Call custom consultant Kim Winston at 1.816.968.1181 or kwinston@vfw.org for information and a free, no-obligation quote. You can also check with our partners and licensed vendors at http://www.vfwstore.org/category/more/partnersandlicensedvendors for apparel, accessories, pins, coins and more. These companies are officially licensed to provide customized products. Otherwise, the VFW and Auxiliary logos are registered trademarks of the VFW and it is a federal offense to use the VFW or the VFW Auxiliary logos without express written permission from the VFW National Headquarters. No person, Post, District, County Council, State or Auxiliary, including members and officers, has authority to grant the right to manufacture, reproduce or use the logos or name to include the Veterans of Foreign Wars, VFW, VFW Auxiliary or any form thereof. To request permission to use the VFW and Auxiliary’s name, logo or marks for print or commercial purposes, please submit a completed authorization request form to the VFW Quartermaster General’s office or email qmgeneral@vfw.org for additional information.

      VFW Authorization Form
      Auxiliary Authoroization Form
    How do I buy post software?
    What is your mailing address?
    • VFW Store
      406 W 34th Street
      Kansas City, MO 64111
    What is your fax number?
    • 816-968-1115
    How do I make a donation?
    How do I find wall calendars and return address labels?
    • These items are offered to our donors through our Development Department. Call 1.833.VFW.GIVE (1.833.839.4483) or email your request to vfwfundraising@vfw.org
    I’m looking for information about the VFW National Home for Children.
    What is the VFW fact sheet?
    What are the VFW’s priority goals?
    How do I order a VFW Henry rifle?
    How do I apply for membership?
    How do I pay my dues?
    • VFW membership dues can be paid several ways:
      1. You can pay online by going to https://www.vfw.org/Renew
      2. You may call our office toll free at 833 – VFW VETS (1.833.839.8387) and one of our advisors will process your dues payment made by debit/credit card over the phone.
      3. Mail your dues to:
        Member Service Center
        VFW National Headquarters
        406 W 34th St.
        Kansas City, MO  64111
    What type of insurance is available through the VFW?
    • As a VFW member, you have exclusive access to life planning products and insurance from the VFW Insurance Program such as auto and home, health and wellness, life planning as well as life insurance. For more information please visit www.vfwinsurance.com or call 1.833.VFW.VETS (1.833.839.8387).